Sometimes a broker is entitled to intermediary fees. For example, if you let a broker search for a residence for you, that broker then finds a suitable residence and you decide to rent that residence.
Often, however, a broker is not entitled to intermediary fees. For example, if the broker already works for the landlord and offers a residence on behalf of the landlord. In that case, the broker is not allowed to charge the tenant mediation fees, even if the landlord does not pay any fees to the broker either. This applies to social housing, homes in the free sector and rooms.
Sometimes intermediary fees or brokerage fees are called differently. Examples are contract costs, registration fees, agency fees, key money or costs for administration. In many cases tenants are not supposed to pay these costs.
If you are unsure about certain costs, you can ask the broker or landlord for an explanation. If you do not get a good explanation or if it is clear that the costs charged are higher than the actual costs incurred by the broker or landlord at the time the agreement has started, you have the right to reclaim your money.
You can contact the Rent Support Center Groningen to explain your specific situation. An employee of the Rent Support Center can give advice and help with a possible recovery.